Remote support
EN
ItalianoΕλληνικάРусскийУкраїнська

Download the program to get assistance

Install RustDesk on your computer with one click. It is already connected to our systems: no account to create, and the technician can see and use your computer only while you are present and only after you have read them the code.

Windows

Windows 10 and 11 · Intel/AMD and ARM
Download for Windows

macOS

Mac with Apple silicon or Intel
Download for Mac

Android

Android 6 or later phones and tablets
Open Google Play
It is the official RustDesk app: after installing, connect it to our server as shown in the steps.

Installing on Windows

after downloading the file
  1. Run the downloaded file
    Double-click RustDesk-dgblend-Setup.exe. One file works for both Intel/AMD PCs and the new ARM PCs.
  2. If the blue Windows warning appears (SmartScreen)
    Do this:click More info, then Run anyway.
    This warning is normal only if you downloaded the file from download.dgblend.net during a call with us. If it arrived by email, WhatsApp or from another website, do not open it.
  3. Confirm the account control prompt
    When asked "Do you want to allow this app to make changes to your device?" answer Yes.
  4. Wait for the installation to finish
    RustDesk installs and connects to our systems by itself. There is nothing to set up.
  5. Give the ID and password to the technician
    Open RustDesk if it is not already open and read the two values to the technician.

Installing on Mac

after downloading the file
  1. Open the downloaded file
    Double-click RustDesk-dgblend.pkg in your Downloads folder.
  2. If macOS says it cannot verify the developer
    Do this:go to System Settings → Privacy & Security, scroll to the bottom and click Open Anyway next to the file. On older macOS versions, right-click the file → Open. This is needed only the first time.
    This warning is normal only if you downloaded the file from download.dgblend.net during a call with us. If it arrived by email, WhatsApp or from another website, do not open it.
  3. Enter your Mac password
    It is the password you use to log in to the computer. It is needed to complete the installation.
  4. Open RustDesk and grant the permissions
    Open it from Applications or Launchpad. If asked, go to System Settings → Privacy & Security and enable Screen Recording and Accessibility for RustDesk, then reopen the app.
  5. Give the ID and password to the technician
    You will find them in the RustDesk window. See the box below.

Installing on Android

after installing the app
  1. Install RustDesk from Google Play
    Search for "RustDesk" (publisher Carriez) or use the button above.
  2. Connect the app to our server
    Open RustDesk, tap Settings at the bottom, then ID/Relay Server. If you are reading this page on another screen, tap the scan icon and frame the QR code below. If you are reading it on the phone itself, use the Copy buttons and paste the two values into the ID Server and Key fields, leaving the others empty. Confirm with OK.
    QR
    Scan with the RustDesk app
    ID Serverrustdesk.dgblend.net
    Keyt7jxoMKYtpdclpj77XzCA7dOdDnGtuRt8MB+kAcsF+A=
  3. Tap Share Screen and grant the permissions
    At the bottom tap Share Screen. Enable Screen Capture and Input Control: for the latter Android opens the Accessibility settings, where you enable RustDesk Input and return to the app. They must be confirmed again every time the app starts.
    On some phones (for example Xiaomi, Huawei or some Samsung models) the manufacturer blocks input control: the technician sees the screen and guides you by voice, but cannot tap.
  4. Give the ID and password to the technician
    You see them on the Share Screen page. Keep the phone unlocked during the session.

During the session

The technician will ask you for the two values shown in the RustDesk window. Tell them by voice, during the call already scheduled.

ID: 123 456 789  ·  Password: a1b2c3 (example)

Only with your consent

Nobody can connect without the code you see on your screen.

The password changes every time

A new one is generated for each session: the old one no longer works.

Stop whenever you want

During the session a box shows the name of who is connected: click Disconnect to end it immediately. On Windows, closing just the main window is not enough.

How to recognise genuine dgBlend support

We are the ones who schedule the session

dgBlend never calls out of the blue asking you to install programs or read out codes. If you receive such a call, hang up and call us back on our official numbers:

The code is given by voice

Give the ID and password only by voice, to the technician you already have an appointment with. Never by email, SMS or WhatsApp, and never to someone who contacts you first.

The program comes only from here

Download the program only from download.dgblend.net. If an installer arrives by email or chat, even in our name, do not open it and let us know.