Remote support
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Download the program to get assistance

Download RustDesk, the official program, and open it. No account to create: on Windows it is already connected to our systems, on Mac you connect it with one click. The technician can see and use your computer only while you are present and only after you have read them the code.

Windows

Windows 10 and 11
Code required

macOS

Mac with Apple silicon or Intel
Code required

Android

Android 6 or later phones and tablets
Code required
It is the official RustDesk app, signed by RustDesk (APK file): after installing, connect it to our server as shown in the steps.

iOS

iPhone and iPad · for the technician
Open the App Store
iPhone and iPad cannot be assisted: the app is for technicians to control other devices.

Installing on Windows

after downloading the file
  1. Open the downloaded file
    Double-click the file in your Downloads folder: its name starts with rustdesk-dgblend-qs-licensed-…. Do not rename it: the name contains the address of our server.
  2. No Windows warnings
    Check:It is the official RustDesk program, signed by Purslane Ltd: Windows opens it without warnings. When it starts it asks "Do you want to allow this app to make changes to your device?": check that the verified publisher is Purslane Ltd and answer Yes, so the technician can also help you in protected windows.
    If instead a security warning or a different publisher appears, do not force it open: close everything and call us on our official numbers. The genuine program shows no warnings.
  3. Leave everything as it is
    RustDesk opens already connected to our systems: nothing to install or set up. If the window shows "Service is not running" (it happens if RustDesk was uninstalled in the past), click Start: once is enough. If you want to keep it for next time, click Install at the top of the window and answer Yes to the Windows prompt.
  4. Give the ID and password to the technician
    Read the technician the two values shown in the window. See the box below.

Installing on Mac

after downloading the file
  1. Open the downloaded file and drag RustDesk to Applications
    Double-click RustDesk-Mac-AppleSilicon.dmg / RustDesk-Mac-Intel.dmg in your Downloads folder, then drag the RustDesk icon onto the Applications folder.
  2. Open RustDesk from Applications
    Check:It is the official RustDesk app, verified by Apple: it opens without warnings.
    If instead a security warning or a different publisher appears, do not force it open: close everything and call us on our official numbers. The genuine program shows no warnings.
  3. Connect the app to our systems
    Click Copy below. In RustDesk open Settings → Network, click Unlock network settings (it asks for your Mac password), then Import server config: the fields fill in by themselves.
    The instructions to connect the app appear after entering the code.
  4. Grant the permissions
    If asked, go to System Settings → Privacy & Security and enable Screen Recording and Accessibility for RustDesk, then reopen the app.
  5. Give the ID and password to the technician
    You will find them in the RustDesk window. See the box below.

Installing on Android

after installing the app
  1. Download and install the app
    Use the button above, then open the downloaded file. If Android asks to allow installs from this source, allow it and tap Install. RustDesk is not available on Google Play: do not install apps with that name from the store.
  2. Connect the app to our server
    Open RustDesk, tap Settings at the bottom, then ID/Relay Server. If you are reading this page on another screen, tap the scan icon and frame the QR code below. If you are reading it on the phone itself, use the Copy buttons and paste the two values into the ID Server and Key fields, leaving the others empty. Confirm with OK.
    The instructions to connect the app appear after entering the code.
  3. Tap Share Screen and grant the permissions
    At the bottom tap Share Screen. Enable Screen Capture and Input Control: for the latter Android opens the Accessibility settings, where you enable RustDesk Input and return to the app. They must be confirmed again every time the app starts.
    On some phones (for example Xiaomi, Huawei or some Samsung models) the manufacturer blocks input control: the technician sees the screen and guides you by voice, but cannot tap.
  4. Give the ID and password to the technician
    You see them on the Share Screen page. Keep the phone unlocked during the session.

During the session

The technician will ask you for the two values shown in the RustDesk window. Tell them by voice, during the call already scheduled.

ID: 123456789  ·  Password: a1b2c3 (example)

Only with your consent

Nobody can connect without the code you see on your screen.

The password changes every time

A new one is generated for each session: the old one no longer works.

Stop whenever you want

During the session a box shows the name of who is connected: click Disconnect to end it immediately. On Windows, closing just the main window is not enough.

How to recognise genuine dgBlend support

We are the ones who schedule the session

dgBlend never calls out of the blue asking you to install programs or read out codes. If you receive such a call, hang up and call us back on our official numbers:

Hours: Mon–Fri 9:00–18:00 CET/CEST (Rome)

The code is given by voice

Give the ID and password only by voice, to the technician you already have an appointment with. Never by email, SMS or WhatsApp, and never to someone who contacts you first.

The program comes only from here

Download the program only from download.dgblend.net: it is the official RustDesk program, signed by Purslane Ltd, and it opens without warnings. If an installer arrives by email or chat, even in our name, do not open it and let us know.